logo-line-color Created with Sketch.
Join us! Start your free trial

[Dashboard] Activating conversation recording for your IVR

Support Home page > Supervision tools > [Dashboard] Activating conversation recording for your IVR
In order to improve follow-up with your clients and train your teams, conversation recording can be a valuable asset! Here’s how to use it. 😉


Step 1: Activate recorded conversations for your IVR

Step 2: Listen to your recordings



Step 1: Activate recorded conversations for your IVR


💻 Go to https://dashboard.ringover.com/ivrs.

Select the IVR for which you wish to record conversations ⏺ and activate the “Conversation recording” option 💬 with the slider at the top right.

To find out how to determine the percentage of recorded calls, read this article.


Step 2: Listen to your recordings


To listen to your recordings 🎧, go to https://dashboard.ringover.com/logs.

On each line where the name of your IVR appears, click on the play button ▶️.

Now you’re ready to start recording conversations on your IVR! 👌




To learn more, read this article.
Back to the Support Home page

Was this article helpful?

Print
Yes No