Activating and using the Power Dialer
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The Power Dialer is an automated phone dialing system available on MyRingover. It allows agents to dial a list of numbers automatically or manually (right click> click-to-call> import a list or manual dialing) to launch a Power Dialer session! ✌
Once the session is launched, the connection between the two numbers happens instantly. Agents will have to set up the After-Call option beforehand, however, to give themselves time for post-call qualification, tag creation, or noting information related to the call that just ended. 🖊️
The Power Dialer is an option that saves you time dialing numbers manually, letting you concentrate on what really matters: talking to your leads and clients. It's especially useful for carrying out call campaigns. ⏱
Once the session is launched, the connection between the two numbers happens instantly. Agents will have to set up the After-Call option beforehand, however, to give themselves time for post-call qualification, tag creation, or noting information related to the call that just ended. 🖊️
The Power Dialer is an option that saves you time dialing numbers manually, letting you concentrate on what really matters: talking to your leads and clients. It's especially useful for carrying out call campaigns. ⏱
Step 1: Activating the Power Dialer
Step 2: Using the Power Dialer
1 - Via the Chrome extension
2 - Via click-to-call
3 - Via csv or txt file
4 - Via manual import
Step 3: Launching the session
Step 1: Activating the Power Dialer
💻 To get started, activate the Power Dialer in your myRingover account settings.
Activate the Power Dialer in the “Outgoing calls” section and define after how long you want the call to stop ringing.
The "Power Dialer" icon will then appear at the top of the interface.
Step 2: Using the Power Dialer
1 - Via the Chrome extension
You have the option to automatically add all numbers detected on any web page to the list.✅
To do this, all you have to do is right click on the page concerned, select "Ringover / Click2Call" then "Call the X numbers on this page."
These numbers will then be automatically imported to the Power Dialer. 📑
2 - Via click-to-call
With the Chrome Ringover - Click2Call extension, you can automatically add a number on a web page to the list by clicking on it, or a list of numbers on the page by clicking the extension icon.
A window will open with the number or list of numbers to call. Then click on "Import."
3 - Via csv or txt file
Click on the icon at the top right of the Power Dialer, select “Create a new list” below “Your list," then on “Upload a file." 🗂️
Then, you will just have to select if you want to import a file containing only phone numbers separated by a comma "Unrestricted import" or a file containing other information such as the first and last name of the contact "Fixed fields import". Finally, select the file you wish to import:
The list of numbers will then be automatically imported to the Power Dialer. 📑
4 - Via manual import
You also have the option of importing numbers manually to your Power Dialer. To do this, click on the icon at the top right of the Power Dialer, select “Create a new list” below “Your list," then on “Enter numbers.”
You can then type the list of numbers you want to call separated by commas, then click "Import" once all numbers have been added.
Step 3: Launching the session
Once the numbers have been imported to your Power Dialer, you can start the session by clicking on "Go". 📞The numbers will then be automatically dialed one by one. To move onto the next call, you simply need to press the "Next" button (ARCEP Regulation).
💡 When you end your Power Dialer session, a list will automatically be created with the calls that were not completed or for which you left a voice message. So you can contact them again later with a simple click!
💡 When you end your Power Dialer session, a list will automatically be created with the calls that were not completed or for which you left a voice message. So you can contact them again later with a simple click!
You can now use the Power Dialer to save time dialing your numbers! 👌
Consult our articles 📰:
Automatic Diallers: Solutions designed for Call Centres
Call Center Software: 18 Essential Features
Consult our articles 📰:
Automatic Diallers: Solutions designed for Call Centres
Call Center Software: 18 Essential Features
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