Activating and downloading call recordings

💻 Head over to your Dashboard, go to the “Users and groups” section, then search for the person you're looking for and click on “Edit”. Once te pop-up is visible, click on the permissions and head to the bottom of this section, “RECORDING AND SUPERVISION”, and check that the options you want are activated. You can do one last check at the beginning of the permissions by ensuring that “Recording playback” isn't set to “None”.

Manually downloading calls

From your Dashboard :

Once the settings are all configured, to download a recording, go into your Call Logs and click on the settings for the call you want (notched wheel to the right of your page), then click “Download”.


From your Webapp :

For this, you need to define which recordings can be played back (indicated at the top of the page, in your Dashboard). To download a recording, click on the Playback icon for the conversation you want, and click on the download button: