Functionalities > Agents performance > Tags

Classify or assign calls with personalized tags.

Retrieve your calls easily by using a personalized tagging system. Classify or assign calls more easily, depending on your needs internally.

Classify your calls as you wish

Use your own call classification system according to your needs internally. Then filter calls according to these tags and quickly retrieve any call that your team has handled.

Classify your calls as you wish
Add tags with 1 click

Add tags with 1 click

At any time during a call, or during your after-call session, create or use an existing tag with one click. Then retrieve it through any of your support tools: call logs, CRM or HelpDesk.

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