Integrating RingOver in Freshdesk

The RingOver integration in the Freshdesk CRM allows you to:
- synchronise your Freshdesk contacts with RingOver
- call your clients with 1 click by clicking on their phone number in Freshdesk
- have a full history of all calls in your client files
- listen to recorded conversations (you must first have activated this option in your RingOver account) from Freshdesk
- listen to your client voicemails from Freshdesk

Notes :
- You must have a RingOver Business or Premium account to set up this integration.
- You need to be a Ringover admin with access to the dashboard to set up this integration

Go to "Profile Settings" of your Freshdesk account

copy the API key

Go to your RingOver settings
At the bottom of the page, click on the Freshdesk logo

Paste the API key, enter your Freshdesk domain and click "Connection"

Go to the integrations section of your RingOver dashboard
Setup the integration to fit your needs

Then, in the admin settings of your Freshdesk account

That's it ! The integration is done, now every RingOver call will create a ticket in Freshdesk

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