Activating conversation recording for your IVR

Activating conversation recording for your phone system


In order to improve follow-up with your clients and train your teams, conversation recording is an extremely useful tool that you’ll no longer want to do without!
To activate, go to https://dashboard.ringover.com/ivrs and click on your IVR.
At the top right of the page, you have the “Conversation recording” option:

Click on the cursor so that it changes to green:

Then click “Record your phone system”

Listen to recordings


To listen to these recordings, go to https://dashboard.ringover.com/logs
On each line where the name of your phone system appears, click the play icon:

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