#wait time

Renaud 28 june 2018 phonecustomer servicewait time

8 techniques to reduce wait time for your customer service

You know without a doubt that your customer service is your best ally for satisfying your clients...or your worst enemy, if it doesn’t succeed. So it’s no surprise that one of the main consumer criticisms with regard to customer service is the time spent waiting to speak to a representative on the phone. However, with these few simple guidelines, decreasing wait time is possible for...

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