Ludovic 23 october 2018 techWebRTCphone

[Tech] The “DIY” Culture

We’ve heard a lot of talk about GDPR in the past months. Companies must conform with the new General Data Protection Regulation, and all that it implies: modifying contract formats, changing hosting, adding layers of security, and especially informing customers on data use.

At RingOver Group, we’re proud to be able to say that we were “GDPR ahead of time.” Our company philosophy has...

Renaud 9 october 2018 phoneRTCVoIPWebRTC

From RTC to IP telecom

After more than a century of service, ARCEP (Regulatory Authority for Electronic Communications and Posts) has just announced the gradual elimination of analog telephony (RTC). We’ll unveil here the reasons and implications behind this decision.

The switched telephone network (or RTC) is the historic network for landlines. Invented at the end of the 19th century by Alexander...

Renaud 12 september 2018 VoIPWebRTCphone

What’s the difference between VoIP and WebRTC?

While WebRTC is relatively new, VoIP has already been around for many years. But since we know that WebRTC is based on VoIP, what real difference is there between these two technologies?

The first application of VoIP, or “Voice over IP,” was commercialised over 25 years ago. Innovative at the time, this technology consists of using an Internet connection...

Renaud 28 june 2018 phonecustomer servicewait time

8 techniques to reduce wait time for your customer service

You know without a doubt that your customer service is your best ally for satisfying your clients...or your worst enemy, if it doesn’t succeed. So it’s no surprise that one of the main consumer criticisms with regard to customer service is the time spent waiting to speak to a representative on the phone. However, with these few simple guidelines, decreasing wait time is possible for...

Renaud 12 april 2018 phonefraud

All you need to know about business telecom fraud

The amount of phone piracy reported to the AFUTT (French Association of Telecommunications Users) for individuals and to CRESTEL (network and telecom managers’ club for AFUTT) for professionals has risen significantly in recent years. This worldwide phenomenon was estimated at 46.8 billion euros in 2013 by the Communications Fraud Control Association (CFCA, an association bringing together many...

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