Whether you be a startup, an SME or a large group, recruiting good resources is indispensable for meeting your objectives. And this must happen in every department: IT, sales, marketing...as well as customer service!

YOUR CUSTOMER SERVICE IS YOUR BEST ALLY: DON’T NEGLECT IT
Your customer service represents your company and serves as a direct interface with your clients. Your customer...

The amount of phone piracy reported to the AFUTT (French Association of Telecommunications Users) for individuals and to CRESTEL (network and telecom managers’ club for AFUTT) for professionals has risen significantly in recent years. This worldwide phenomenon was estimated at 46.8 billion euros in 2013 by the Communications Fraud Control Association (CFCA, an association bringing together many...

Are you creating your business or wanting to build your telecom? Hesitating between a virtual phone system or classic phone service? Here are 9 key questions to help you decide.

1. FLEXIBILITY FOR YOUR PHONE SYSTEM
Do you need a phone system that adapts to your business and leaves you free to modify numbers and users at will? With a virtual phone system, you can directly access the...

Ever wondered if there’s a magic formula in terms of number and frequency of follow up when it comes to signing a prospect? Already been surprised to get a call back from a prospect that you believed to be a dead lead? How is it that certain targets will call you three years down the road, while today it’s a firm and definitive no?

Here are the 3 pillars of an effective sales follow up...