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Call centre solution
Ringover for your customer support

With Ringover, you can quickly set up your business telephone support and connect it with your existing customer management tools.

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Quick launch your support

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Logo passer appelsGo live in minutes with your telephone support

Activate your support numbers in 65 countries in just a few clicks and use Ringover’s online studio to create automated vocal greetings in the languages of the countries in which you operate.

Logo accueil téléphoniqueHandle calls wherever you are

Whether your agents who manage calls for your business sit in the same office, are dispersed across different locations or are based at home, all they need is an internet connection to be able to make and receive calls directly from their web calling platform.

distribution des appels

Distribute your calls

Ringover provides powerful yet simple call routing tools making it easy to sort and distribute calls to your agents without complications.

Customize your call distribution using various call rules based on many factors including agent shift times, agent skills, automated menu selection by caller. You can even set your custom criteria based on internal data perhaps from your customer management tools or whatever works best.

Sync your calls into your favourite tools

Salesforce Zendesk Sellsy ZOHO HubSpot freshdesk FRONT 15+
Intégration dans les outils métiers

Logo passer appelsCall directly from your customer support tools

No more constant switching between different software to fetch information while you make and receive calls. Handle your calls directly from your CRM without hassle.

Logo passer appelsAccess your customer data in real-time

With quick access to client data in your support tools, during calls your agents can see all customer details to better respond to their needs and provide relevant answers to queries.

Logo passer appelsAutomate your tasks

Enhance your style of logging calls and conversations in client files with automated task creation.

Facilitate collaboration

Access tools that will boost collaboration within your team. During a call, there are options for call transfer, conversation joining and internal chat. For after call work, there are call notes, tags, assignment and much more tools to help your agents work better together.

Collaboration after call
Formation et monitoring

Coach and supervise

As team manager, monitor and manage all your agents’ calls from your admin platform that is always up-to-date. Use double-listening and call whisper functions to guide your agents when they need it most. Find detailed and reader-friendly statistical graphs generated in real-time giving you a closer look into the performance of your phone support team.

Access powerful features to help boost your support team

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International numbers

Activate customer support numbers in 65 countries

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Toll-free numbers

Get a simple number for your customers to reach you free of charge

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Unlimited calls

Make and receive calls in up to 65 landline and mobile destinations at no extra cost

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Business hours

Define opening times for when your lines would be open to receive calls.

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IVR

Sort your calls correctly with automated greeting and distribution

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Smart routing

Route calls to the right person based on custom criteria

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Priority queuing

Allow your VIP callers to skip the call queue

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History-based routing

Help your clients reach the same agent automatically based on call history

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Native CRM integrations

Create a seamless two-way link between your call centre platform and CRM

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Quick access

Screen pop client files in one click to look at notes, previous chats and customer details

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Dual-listening

Keep a listening ear on your agents conversations to offer help when needed

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Conversation joining

Join live calls directly to offer quick tips and help to your agents

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Call recording

Relisten to your agents calls at your convenience

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Real time statistics

Know at a glance which agents are online or on snooze

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Advanced analytics

Monitor in detail the performance of your agents and the KPIs of your support

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Tags

Use your own filters to classify and share your calls

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After call

Easily qualify each call

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Colaborative SMS

Use SMS to establish a true support channel with your clients

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